Privacy Policy

Effective Date: 19 June 2026 Last Updated: 19 June 2026

Rim Range Customs (located in NSW, Australia) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and handle your personal information when you interact with our website rimrangecustoms.com, make online purchases, create an account, contact us, or engage with our services. It applies to our current online store (selling shirts, jumpers, hats, and related automotive lifestyle and merchandise products) and any future products or website services.

Personal Information We Collect

We may collect the following types of personal information:

Contact and identity details: Name, email address, phone number, billing and delivery addresses.
Order and account information: Purchase history, order details, payment information (processed via third parties), and account login credentials if you create an account.
Website usage and technical data: IP address, browser type, device information, pages visited, and cookies or similar technologies.
Marketing preferences: Your consent or opt-out choices for email, SMS, or other marketing communications.
Other information: Details from customer enquiries, product reviews, competition entries, or other customer-submitted content.

We collect this information directly from you (e.g., when you place an order, create an account, contact us, or interact with our site) or automatically through our website.

How We Use Your Personal Information

We use your personal information for purposes including:

Processing and fulfilling online purchases and orders.
Managing customer accounts and responding to enquiries.
Shipping and delivering products.
Providing customer service and support.
Sending transactional communications (e.g., order confirmations).
Marketing (with your consent or where permitted), including email and SMS.
Improving our website, products, and services through analytics.
Conducting competitions, managing product reviews, and handling customer-submitted content.
Complying with legal obligations, resolving disputes, and enforcing our terms.

We will only use your information for these purposes or as otherwise permitted by law.

Online Purchases and Order Fulfilment

When you make a purchase, we collect the information needed to process your order, including payment details (handled by third-party processors), billing and delivery addresses, and order history. This supports order fulfilment, delivery tracking, and customer support.

Third-Party Payment Processors

We use third-party payment processors: Stripe and PayPal. These providers collect and process your payment information directly. We do not store full credit card details ourselves. Their privacy practices are governed by their own policies. Please review them for details.

Shipping and Delivery Providers

We partner with shipping and delivery providers such as Australia Post and other Australian shipping services to fulfil orders. We share necessary delivery information (e.g., name, address, contact details, and order information) with these providers to arrange shipping and delivery.

Customer Accounts and Enquiries

If you create an account or contact us via email, phone, or forms, we collect and use that information to manage your account, respond to enquiries, and provide support.

Cookies, Analytics, Meta Pixel, and Advertising

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and support advertising. This includes tools such as Google Analytics and Bing for understanding site usage and delivering relevant ads.

You can manage cookie preferences through your browser settings. For more details, see our [Cookie Policy] (if separate) or contact us.

Email and SMS Marketing

With your consent (or where permitted by law), we may send marketing communications about our products, promotions, and services via email or SMS. We are not currently using a dedicated third-party email/SMS marketing platform.

You can opt out at any time by following the unsubscribe link in our communications or contacting us. Opting out will not affect transactional messages.

Product Reviews, Competitions, and Customer-Submitted Content

When you submit a product review or enter a competition, we collect and may publish your name, review content, or entry details (subject to competition terms). We use this to improve our offerings and engage with our community. We may also share anonymised or aggregated content publicly.

Information Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, access controls, and other technical and organisational measures.

We retain your personal information only as long as necessary for the purposes outlined or as required by law. Once no longer needed, we securely delete or de-identify it.

Accessing, Correcting, or Deleting Your Personal Information

You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate, incomplete, or outdated. We will respond within a reasonable time and may charge a reasonable fee for access requests (if permitted).

In some cases, you may also request deletion of your information, subject to legal obligations or legitimate business needs. Contact us to make such a request.

Overseas Service Providers

Some of our service providers (e.g., for website hosting, analytics, payment processing, or marketing) may be located overseas. Before disclosing personal information to them, we take reasonable steps to ensure they handle it in a manner consistent with the APPs. We remain accountable for any breaches by these providers in accordance with the Privacy Act.

Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children without appropriate parental consent where required. If we become aware that we have collected such information without consent, we will take steps to delete it.

Data Breaches

In the event of an eligible data breach (where there is unauthorised access to, disclosure of, or loss of personal information likely to result in serious harm), we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Complaints and Contact Details

If you have a complaint about how we have handled your personal information, please contact us first so we can address it promptly.

We will respond to your complaint within a reasonable timeframe and aim to resolve it in accordance with the APPs. If you are not satisfied, you may contact the OAIC at www.oaic.gov.au.

Future Products and Website Services

This policy applies to our current and future products, website features, and services. We may update this policy as our business evolves. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.

Your Acknowledgment

By using our website or providing personal information, you acknowledge that you have read and understood this Privacy Policy.